Terms of service

1. General information

The Satur.pl online shop, available at www.satur.pl, is operated by:

Satur Sp. z o.o., ul. Kalwaryjska 69, 30-504 Kraków

KRS: 0000883823

NIP: 6793212041

REGON: 388161432

Satur.pl is a shopping platform available to persons who have been granted the ability to use it as part of a benefit offered by an employer cooperating with Satur.

The seller of products purchased via Satur.pl is Satur Sp. z o.o.

Some activities related to order fulfilment, in particular warehousing, dispatch, delivery, handling of returns or complaints, may be performed by partners cooperating with Satur.

The shop sells exclusively to Consumers making purchases for purposes not directly related to their business or professional activity.

2. User account

Access to Satur.pl is granted to persons indicated by an Employer cooperating with Satur.

The User activates their Account in accordance with the instructions received from Satur.

The Account is individual and may be used only by the person for whom it was created.

The User is obliged to provide true and up-to-date data and to secure the credentials enabling access to the Account.

The Employer may inform Satur that the User has lost entitlement to use the benefit. In such a case, the ability to make new purchases using Employer Co-funding may be disabled.

Loss of entitlement to use the benefit does not affect the User’s rights arising from sales contracts concluded earlier, including the ability to make a return or submit a complaint under the rules arising from applicable law.

The User may resign from using the Satur benefit by contacting their Employer. Resignation from the benefit does not affect rights and obligations arising from sales contracts concluded before its termination.

3. Prices, co-funding and payments

Product prices presented on Satur.pl are gross prices and include applicable taxes.

The Employer may finance part of the product price as part of the benefit granted to the User.

The amount of Employer Co-funding is set individually for each Employer and may be up to a maximum of 80% of the product price constituting the basis for calculating co-funding.

Before placing an Order, the User receives information about:

product prices
the amount of Employer Co-funding
the amount remaining to be paid by the User
shipping costs
the total amount to pay.

The User pays the part of the price not covered by Employer Co-funding using the payment methods available when placing the Order.

Available payment methods are presented each time when placing the Order.

In the event of a product return, the part of the price paid by the User is returned to the User, while the part financed by the Employer is returned to the Employer’s funds allocated to the benefit.

4. Placing orders

Orders may be placed by logged-in Users who have an active entitlement to make purchases on Satur.pl.

To place an Order, the User:

selects products and adds them to the basket
selects an available delivery method
selects a payment method
checks the Order summary
confirms placing the Order.

Before placing the Order, the User may check and correct data and basket contents.

Placing an Order takes place by using a button that clearly indicates that the Order entails an obligation to pay.

The sales contract is concluded when Satur sends the User confirmation that the Order has been accepted for fulfilment.

If an Order cannot be accepted for fulfilment, Satur will inform the User, refund amounts collected from them, and appropriately restore funds originating from Employer Co-funding.

5. Delivery

Products available on Satur.pl may be shipped from different warehouses or by partners cooperating with Satur.

Products in a single Order may be delivered in several separate shipments.

In such a case, shipping cost may be charged separately for each shipment and then summed.

The total shipping cost is presented to the User before placing the Order.

Available delivery methods and the estimated fulfilment date are presented when placing the Order or with the given product.

Detailed information on delivery methods, costs and timeframes is available in the Shipping section.

6. Returns, complaints and warranty

The Consumer is entitled to withdraw from a distance contract under the rules arising from applicable law.

The Consumer is also entitled to rights related to the product’s non-conformity with the contract.

A return or complaint is most conveniently reported via:

My account → Returns and complaints → Report a return or complaint

Reports may also be made using other contact channels made available by Satur.

Some activities related to handling a return or complaint may be performed by a partner indicated by Satur. This does not change Satur’s liability as Seller towards the Consumer.

Some products may additionally be covered by a warranty from the manufacturer, distributor or another warrantor.

Detailed rules on withdrawal from the contract, returns, complaints, costs and warranties are set out in the Satur.pl returns and complaints policy.

7. Services provided by electronic means

Via the Service, Satur provides free electronic services covering in particular:

maintaining the Account
making the product offer available
enabling the placing of Orders
access to Order history

handling of returns and complaints.

Using Satur.pl requires a device with Internet access, an up-to-date web browser and an active e-mail address.

It is prohibited to transmit unlawful content via Satur.pl or to take actions that may disrupt the operation or security of the Service.

Problems or complaints concerning the operation of the Service or Account may be reported to bok@satur.pl.

The report should contain information allowing the problem to be identified and details enabling contact with the User.

Satur considers reports concerning the operation of the Service without undue delay.

8. Personal data and cookies

The rules for processing Users’ personal data are set out in the Satur.pl Privacy policy.

The rules for using cookies and similar technologies are set out in the Satur.pl Cookie policy.

The User may manage cookie consents using the Cookie settings function available in the Service.

9. Contact

Contact with the Seller:

Satur Sp. z o.o., ul. Kalwaryjska 69, 30-504 Kraków

e-mail: bok@satur.pl

tel.: 534 857 712

10. Final provisions

The Terms are made available free of charge on the Satur.pl website in a manner enabling them to be saved and reproduced.

The Terms applicable at the time the Order is placed apply to a given sales contract.

Changes to the Terms do not affect the conditions of sales contracts concluded before the changes enter into force.

In matters not regulated by the Terms, applicable Polish law applies, in particular:

the Act of 30 May 2014 on consumer rights
the Civil Code
the Act of 18 July 2002 on the provision of services by electronic means.

The Consumer may use available out-of-court methods of resolving consumer disputes.

The Terms apply from 10.09.2026.